TERMS AND CONDITIONS OF USE
Please read and review the following terms and conditions of use carefully before using this website. By using this website, you agree to these terms and conditions of use. If you do not agree, please exit and disregard the information contained herein.
This website is owned and operated by Merck Animal Health Intervet Inc., d/b/a Merck Animal Health (“Merck Animal Health”), 2 Giralda Farms, Madison, NJ. Merck Animal Health is a division of Merck & Co., Inc, of Rahway, NJ, USA.
- Content. Please note that the information contained on this website regarding Merck Animal Health products is not intended to be comprehensive or to serve as a substitute for animal healthcare professionals’ own medical judgment. It is the responsibility of animal healthcare professionals to also consult other professional sources and references prior to making any evaluation or treatment decision.
- Access to and use of this site
3.1 Access to this website, use of this website, and the purchase of products via this website is restricted to licensed animal healthcare professionals and persons under their supervision located the United States of America.
3.2 You are responsible for maintaining the confidentiality of the user ID and password that have been issued to you to enable you to access this website. You are responsible for ensuring that the details you provided to us are correct and complete, and for informing us of any changes to the information you have provided. You can update and amend your details by contacting us.
3.3 You accept responsibility for all activities that occur under your user ID or password. You should take all necessary steps to ensure that the password is kept confidential and secure. You must inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
- Purchasing products from Merck Animal Health
4.1 In additional to these terms and conditions of use, all purchases made through this website are subject to and governed by Merck Animal Health’s terms and conditions of sale, a copy of which is available on this website.
4.2 Placing your order. Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order.
4.3 Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
4.4 Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will be in accordance with Merck Animal Health’s terms and conditions of sale.
- Price of products and delivery charges for products purchased from Merck Animal Health
5.1 Prices for the products may change from time to time. You will be charged the price for the products as quoted on our website at the time you submit your order unless your product is on back order in which case the price will be that prevailing at the time your delivery is confirmed. If delivery for products not on back order is delayed and it was not your fault, and there is a difference between the price prevailing on the scheduled delivery date and the price prevailing on the actual delivery date, then the price charged will be the price prevailing on the scheduled delivery date.
5.2 We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information is entered onto the system. However, please see clause 5.5 for what happens if we discover an error in the price of products you ordered.
5.3 The price of products shown on the website excludes applicable taxes, which will be applied at purchase. .
5.4 Unless stated otherwise, the price of the order includes delivery charges.
5.5 We sell a large number of products through our site. It is always possible that, despite our reasonable efforts, some of the products on our website may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:
(a) where the product’s correct price is less than the price stated on our site, then
(i) we will charge the lower amount when dispatching the products to you, unless
(ii) we fail to identify the discrepancy until after the products have been dispatched, in which case we will refund you the difference; and
(b) if the product’s correct price is higher than the price stated on our site, and
(i) we identify the discrepancy before we dispatch the products to you, then we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing, but
(ii) if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we reserve the right to cancel supply of the product and refund you any sums you have paid.
- Purchasing goods from Distributors
6.1 To the extent that functionality for purchasing goods from Distributors is enabled:
(a) the website may enable you to request products from a Distributor. If this functionality is enabled, you will be able to view certain products from Distributors on the website. In some cases you may be required to have an existing account with a Distributor to request an order.
(b) Subject to clause 6.1(a), you will be able to add certain products to your basket and authorise Merck Animal Health to pass on your request to make an offer to the relevant Distributor for such products.
(c) You acknowledge and agree that a Distributor may accept or reject any offer made by you to purchase products under this clause in its discretion and that if such offer is accepted, that the terms of the supply of the products (including without limitation, the price of the products, delivery terms and refund procedures) will be in accordance with your existing independent agreement with the Distributor (or the in absence of such agreement, the Distributor’s standard terms of sale or such other terms as the Distributor may reasonably notify you of). In no circumstances will Merck Animal Health have any liability or responsibility with respect to any orders placed between you and the Distributor under this clause.
- Products available for purchase on this website
7.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products. The colour of your products may vary slightly from those images.
7.2 The packaging of the products that you purchase may vary from that shown on images on our site.
7.3 We reserve the right to amend the products listed on the website from time to time in our discretion.
If you link to this website you must ensure that you do so in a way that is fair and legal and complies with applicable regulatory rules and guidelines and that does not damage Merck Animal Health or its affiliate’s reputation or take advantage of it. You must not establish a link in such a way so as to suggest any form of association, approval or endorsement by Merck Animal Health or its affiliates where none exists. This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. Any link to this website must be deleted immediately if requested by Merck Animal Health.
- Service Access.
9.1 Merck Animal Health reserves the right to withdraw or amend the service provided on this website without notice.
9.2 We will use reasonable endeavours to ensure that availability of the website and all functions on the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to the website may occasionally be suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. If at any time you are unable to access the website, please contact MSD AH customer services.
10.2 Merck Animal Health will not be responsible for (i) any loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure, or (ii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the website.
10.3 Merck Animal Health will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. In respect of any products sold directly by Merck Animal Health to you via the website, this condition does not affect your legal right to have products sent within a reasonable time or to receive a refund if products ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.
10.4 The website is provided “as is” and without warranty of any kind, and use of this website is at the risk of the user and Merck Animal Health accepts no liability for any computer viruses, malicious software, harmful data or any other material which is technologically harmful infecting the user following its use of this website.
- Representation. As a user of this website, you are liable for the accuracy of the information that you provide to Merck Animal Health. Should you respond with information including feedback or data such as questions, comments, suggestions or the like regarding the content of this website, such information shall be deemed to be non-confidential and Merck Animal Health shall have no obligation of any kind with respect to such information and shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products incorporating such information.