Technical Support

NEW Reader Warranty

Tech Support Team Phone: 608-710-6199

Please call, leave a voicemail, and a tech team member will get back to you within 30-60 minutes. 

If you prefer to email us, our tech group email is natss@merck.com this will go to all team members and someone will take care of it as soon as possible.

Please follow the link below to confirm warranty eligibility, and to complete a warranty replacement form.