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Estimated Shipping Schedule

BRAVECTO® QUANTUM: orders placed by 2 PM CT – Monday through Thursday will be shipped the same day.1 Orders placed by 2 PM CT Friday will ship for delivery on Monday.

VETSULIN® and Gilvetmab: orders placed by 2 PM CT – Monday through Thursday will be shipped (on ice) the same day.1 Orders placed by 2 PM CT Friday will ship out the following Monday.

Other refrigerated products (shipped on ice): orders placed by 2 PM CT – Monday through Thursday will ship the next business day. Orders placed on Friday will ship out the following Monday.

Non-Refrigerated products: orders will be shipped within 1-2 business days of order placement and will be shipped Monday through Friday from our warehouse.

Expedited Orders: If you need to expedite your order, please reach out to our Customer Care team at: 800-521-5767.

VIEW UPCOMING HOLIDAY CALENDAR

For orders shipping to Alaska or Hawaii, please allow for an additional 1-2 business days for delivery.

You can track your shipment delivery using the My Account – Order History section.

This schedule does not include retailer and wholesaler accounts.

Hazardous products are shipped via ground shipping.

Merck Animal Health reserves the right to adjust shipping times.

1Although Merck Animal Health will endeavor to ship your order for overnight delivery, next-day delivery is not guaranteed.

Standard Delivery Schedule

Delivery Day

Order DayOrder placed by A.M. (CST)Order placed after 10 A.M. (CST)
MondayDelivered on TyesdayDelivered on Wednesday
TuesdayDelivered on WednesdayDelivered on Thursday
WednesdayDelivered on ThursdayDelivered on Monday the following week
ThursdayDelivered on FridayDelivered on Tuesday the following week
FridayDelivered on Tuesday the following weekDelivered on Wednesday

You can track your shipment delivery using the My Account- Order History section. 

This schedule does not include retailer and wholesaler accounts. Merck Animal Health reserves the right to adjust shipping times.

Merck Holiday calendar

During the following holidays, no vaccine shipments/deliveries will take place:

  • New Year’s Day
  • Independence Day
  • Day after Thanksgiving
  • New Year’s Eve
  • President’s Day
  • Labor Day
  • Christmas Eve
  • Juneteenth
  • Memorial Day
  • Thanksgiving Day
  • Christmas Day
  • Martin Luther King Jr. Day
VIEW UPCOMING HOLIDAY CALENDAR

Due to holiday shipping volumes, deliveries may be delayed beyond our control.

Have Questions?

Contact Customer Care Monday through Friday 8 am to 5 pm CST at 800-521-5767.